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Settlements and billing

In order to ensure the systematic development of our apps and a high level of quality, it is necessary to charge users. However, we want the fees for the Good Coach app to be fair, simple to determine and to be calculated on the basis of actual use. In addition, our intention is to support coaches who are just starting out on their journey. Therefore, we have introduced a fee system as described below.

First and foremost​

Any coach can use the Good Coach app for free by coaching up to 2 athletes. We have no trial periods. We have no setup fees.

Settlement principles at a glance​

Costs are only borne by coaches, athlete accounts are free of charge.

  • For the coach, athletes from 1st to 2nd inclusive are free.
  • For the coach, each connected athlete from 3rd to 15th costs €3 per month.
  • No trial period, rules do not change after a certain period of time.
  • The fee is charged regardless of the level of activity between athlete and coach, so the coach can bear the cost of the athlete's connection even if the athlete is in limbo (athletes in the archives are not included in the fees).
  • For a coach connected to up to 100 athletes, the maximum fee is €39, so in the case of 16 athlete or more up to 100, the fee does not increase further.
  • In the case of having more than 100 athletes, for each athlete above 100, the coach bears the cost of €1.5 per month.

Price list​

The above rules are illustrated in the price list table below:

  • Price per athlete: 3 Euros/month.
  • Number of free athlete: 2
  • Maximum fee up to 100 athletes: 39 Euro/month.
  • Cost of athlete above 100: 1.5 Euro/month.

How is the coach charged?​

The use of the Good Coach app by a coach who has more than 2 athletes requires:

  • the coach to fill in the billing data, which will be used to invoice us (Profile → Billing data), in this place he should also choose the billing currency (Euro, USD or Polish zloty) and the language of the invoice,
  • the billing will always take place after the end of the calendar month, at which point the coach will receive an invoice to his email (link to the Stripe service, where he will be able to make the payment),
  • in the web application, in the profile, in the invoices tab, the coach will be able to see the list of invoices issued for him; in this place he will find a link to the payment to the Stripe service,
  • in the profile, in the invoices tab (available through the web application), the coach will also be able to see the estimated amount of the next payment,
  • depending on the choice of charging currency option, it is possible to incur fees in Euro, USD or PLN. In the second and third case, the value will be converted according to the current exchange rate used by the Stripe service.
  • the application will automatically create invoice to be paid by the coach on the first day of the month,
  • the bill will be sent by email and will be available in the application in the "Invoices" tab,
  • payment is made through the Stripe service, which accepts payments by credit card (it can also provide other payment methods depending on the country of the coach's residence).

How are fees affected by athlete changes during the month?​

Invoices are issued in advance for the new month on the first day of each month. The value of the invoice depends on the current number of athlete on the date of the invoice. Detailed rules for the calculation of fees are set out in Section 6 of the Terms of Service and Platform.

Are taxes added to the fees?​

When completing the billing data, the coach will be able to provide us with his/her tax identification number issued by one of the European Union countries or Northern Ireland, which is declared for intra-Community services and available to be found active through the VIES service, or a VAT number issued by another country confirming that he/she is a self-employed person. This number will be verified by us within 24 hours and if it is correct, issued by a country other than Poland and the coach's registered office is in a country other than Poland, we will not add VAT to the fee. In other cases, we will add the 23% VAT applicable in Poland to the fee. For the services we provide, we will issue a correct invoice in English, Spanish, Portuguese or Polish, according to the preference selected in the "Billing Data" tab by the coach.

Discounts​

Where a discount code is used, the code is accounted for so that until the code expires or is used up, it is taken into account in respect of the entire calculated amount payable.

Example

The coach has to pay 6 Euros for 4 athletes. If he applies a discount code reducing the payment by 50%, he will pay €3.