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Settlements and billing

In order to ensure the systematic development of our apps and a high level of quality, it is necessary to charge users. However, we want the fees for the Good Coach app to be fair, simple to determine and to be calculated on the basis of actual use. In addition, our intention is to support coaches who are just starting out on their journey. Therefore, we have introduced a fee system as described below.

First and foremost​

Any coach can use the Good Coach App for free by coaching up to 2 athletes. We have no trial periods. We have no setup fees.

Settlement principles at a glance​

Costs are only borne by coaches, athlete accounts are free of charge.

  • For the coach, athletes from 1st to 2nd inclusive are free.
  • For the coach, each connected athlete from 3rd to 15th costs €3 per month.
  • For the coach, each connected athlete from 16th to 29th costs €1.5 per month.
  • For the coach, each connected athlete from 30th+ costs €1 per month (tier currently suspended for non-club accounts).
  • No trial period, rules do not change after a certain period of time.
  • The fee is charged only for active athletes, coach bears the cost of active athletes only. By active athlete, we mean a user who has logged into the system within the last 14 days or has a training plan prepared for the coming days. Fees also do not apply to athletes in the archive.

Price list​

The above rules are illustrated in the price list table below:

  • Number of free athletes: 2
  • Price per athlete from 3rd to 15th athlete: 3 Euros/month.
  • Price per athlete from 16th to 29th athlete: 1.5 Euros/month.
  • Price per athlete from 30th: 1.0 Euros/month (suspended for non-club accounts).

How is the coach charged? (Legacy Payment System)​

Legacy Payment System

This section describes the legacy payment system that is being phased out. If you were using manual monthly payments with invoicing on the 1st of each month on 10 October 2025, you can continue using this system until September 30, 2026. After this date, migration to the new automatic payment system will be mandatory. New users and existing users who haven't completed billing information on 10 October 2025, will use the new payment system described in the next section.

For coaches using the legacy payment system with more than 2 athletes:

  • Fill in billing data (Profile → Billing data), choose billing currency (EUR, USD, or PLN) and invoice language
  • Billing occurs on the 1st day of each month
  • Invoice is sent to your email with a payment link to Stripe (you can find it also with the payment link in Profile → Invoices tab in the web application)
  • You have 7 days to pay the invoice
  • After this period, account functionality is limited until payment is made; full functionality is automatically restored after payment
  • In Profile → Invoices tab (web application), view:
    • List of all issued invoices
    • Payment links to Stripe
    • Estimated amount of next payment
  • Payment is made through Stripe, which accepts credit cards and may offer other payment methods depending on your country
  • Depending on your currency choice (EUR, USD, PLN), fees will be converted using current exchange rates

How is the coach charged? (New Payment System)​

New Payment System

This section describes the new payment system available for all new users and existing users who haven't completed billing information yet. This system offers automatic payments for your convenience. System this is alsow available for legacy users who want to switch to automatic payments.

Setting Up Billing​

When you add your 3rd athlete (or more), you must complete your billing information:

  • Company/Full Name: Your name or business name for invoices
  • Tax Number (VAT ID): If applicable (optional for some countries)
  • Billing Address: Street, city, postal code, and country
  • Currency: EUR, USD, or PLN
  • Invoice Language: Polish, English, Portuguese, Spanish, Italian, or Czech

Important: You must complete billing information after adding more than 2 athletes to ensure proper invoice generation.

Payment Methods​

After adding billing information, you have to save your payment method. You can do it below billing information form.

  • Your payment method is securely stored in Stripe (we never store card details)
  • Your card is automatically charged each month
  • You receive a receipt after each successful payment
  • Benefits: Never miss a payment, no manual work, uninterrupted service

First Payment and Billing Cycle​

3-Day Grace Period: When you add your first paid athlete (3rd athlete or more), complete billing information and add payment method:

  • Your first payment is charged 3 days later
  • This gives you time to test the paid features
  • Example: Add 3rd athlete on January 12th → First payment on January 15th

Recurring Monthly Payments: After your first payment, you'll be billed every month on the same date:

  • Example: First payment on January 15th → Next payments on February 15th, March 15th, April 15th, etc.
  • For billing dates on the 29th, 30th, or 31st, payments in shorter months are automatically adjusted to the last day of that month

Managing Payments​

In the web application (Profile → Billing), you can:

  • View all past invoices and download PDFs
  • See payment status
  • Update your payment method
  • View estimated amount of next payment
  • Add discount codes

Payment Security​

  • We use Stripe for payment processing (industry-leading security)
  • Your credit card details are never stored or even transmitted through our servers
  • All payment data is encrypted and PCI-DSS compliant
  • We only store a payment token that allows us to process charges

How are fees affected by athlete changes during the month?​

The invoice value is based on the number of athletes you have on the billing date.

When are invoices issued?

  • Legacy Payment System (manual payments): Invoices are issued on the 1st day of each month
  • New Payment System (automatic payments): Invoices are issued on your personal billing date (monthly anniversary of your first payment, e.g., if you started on the 15th, you'll be billed on the 15th of each month). You can check this date in Profile -> Invoices section of the web application.

Are taxes added to the fees?​

When completing the billing data, the coach will be able to provide us with his/her tax identification number issued by one of the European Union countries or Northern Ireland, which is declared for intra-Community services and available to be found active through the VIES service, or a VAT number issued by another country confirming that he/she is a self-employed person. This number will be verified by us within 24 hours and if it is correct, issued by a country other than Poland and the coach's registered office is in a country other than Poland, we will not add VAT to the fee. In other cases, we will add the 23% VAT applicable in Poland to the fee. For the services we provide, we will issue a correct invoice in English, Spanish, Portuguese or Polish, according to the preference selected in the "Billing Data" tab by the coach.

Discounts​

Where a discount code is used, the code is accounted for so that until the code expires or is used up, it is taken into account in respect of the entire calculated amount payable.

Example

The coach has to pay 6 Euros for 4 athletes. If he applies a discount code reducing the payment by 50%, he will pay €3.