Settlements and billing
In order to ensure the systematic development of our apps and a high level of quality, it is necessary to charge users. However, we want the fees for the Good Coach App to be fair, simple to determine and to be calculated on the basis of actual use. In addition, our intention is to support coaches who are just starting out on their journey. Therefore, we have introduced a fee system as described below.
First and foremost
Any coach can use the Good Coach App for free by coaching up to 2 athletes. We have no trial periods. We have no setup fees.
Plans
Good Coach App offers two plans depending on your coaching setup.
Standard Plan — for individual coaches
The Standard Plan is designed for coaches working independently.
- Athletes 1–2: free
- Athletes 3–15: €3 per athlete/month
- Athletes 16–29: €1.50 per athlete/month
- Athletes 30–99: free
- Athletes 100+: €1 per athlete/month
| Number of athletes | Monthly fee |
|---|---|
| 1–2 | €0 |
| 3 | €3 |
| 5 | €9 |
| 10 | €24 |
| 15 | €39 |
| 20 | €46.50 |
| 29 | €60 |
| 50 | €60 |
| 99 | €60 |
| 100 | €61 |
| 150 | €110 |
Club Plan — for clubs and multi-coach organizations
The Club Plan enables multiple coaches to collaborate within one organization. It includes all Standard Plan features plus club management, shared templates, video uploads, granular coach permissions, and more.
- Athletes 1–50: €2.50 per athlete/month
- Athletes 51–150: €1.50 per athlete/month
- Athletes 151+: €1 per athlete/month
General billing rules
- No setup fees. No trial period.
- Costs are only borne by coaches — athlete accounts are always free of charge.
- Billing only for active athletes. An active athlete is a user who has logged into the system within the last 14 days, or has a training plan prepared for the coming days. Athletes who have been invited but have never logged in are not counted. Archived athletes are not counted.
How is the coach charged? (Legacy Payment System)
This section describes the legacy payment system that is being phased out. If you were using manual monthly payments with invoicing on the 1st of each month on 10 October 2025, you can continue using this system until September 30, 2026. After this date, migration to the new automatic payment system will be mandatory. New users and existing users who have not completed their billing information before 11 October 2025 will use the new payment system described in the next section.
For coaches using the legacy payment system with more than 2 athletes:
- Fill in billing data (Profile → Billing data), choose billing currency (EUR, USD, or PLN) and invoice language
- Billing occurs on the 1st day of each month
- Invoice is sent to your email with a payment link to Stripe (you can also find it in Profile → Invoices in the web application)
- You have 7 days to pay the invoice
- After this period, account functionality is limited until payment is made; full functionality is automatically restored after payment
- In Profile → Invoices (web application), you can view:
- List of all issued invoices
- Payment links to Stripe
- Estimated amount of next payment
- Payment is made through Stripe, which accepts credit cards and may offer other payment methods depending on your country
- Depending on your currency choice (EUR, USD, PLN), fees will be converted using current exchange rates
How is the coach charged? (New Payment System)
This section describes the new payment system mandatory for all new users and existing users who have not yet completed billing information. This system offers automatic payments for your convenience. It is also available for legacy users who want to switch.
Setting Up Billing
When you add your 3rd athlete (or more), you must complete your billing information:
- Company/Full Name: Your name or business name for invoices
- Tax Number (VAT ID): If applicable (optional for some countries)
- Billing Address: Street, city, postal code, and country
- Currency: EUR, USD, or PLN
- Invoice Language: Polish, English, Portuguese, Spanish, Italian, or Czech
Important: You must complete billing information after adding more than 2 athletes to ensure proper invoice generation.
Payment Methods
After adding billing information, you need to save your payment method. You can do it below the billing information form.
- Your payment method is securely stored in Stripe (we never store card details)
- Your card is automatically charged each month
- You receive a receipt after each successful payment
- Benefits: Never miss a payment, no manual work, uninterrupted service
First Payment and Billing Cycle
3-Day Grace Period: When you add your first paid athlete (3rd athlete or more), complete billing information and save a payment method:
- Your first payment is charged 3 days later
- This gives you time to get started before the first charge
- Example: Add 3rd athlete on January 12th → First payment on January 15th
Recurring Monthly Payments: After the first payment, you will be billed every month on the same date:
- Example: First payment on January 15th → Next payments on February 15th, March 15th, April 15th, etc.
- For billing dates on the 29th, 30th, or 31st, payments in shorter months are automatically adjusted to the last day of that month
Managing Payments
In the web application (Profile → Invoices) you can:
- View all past invoices and download PDFs
- Check payment status
- Update your payment method
- View estimated amount of next payment
- Add discount codes
Payment Security
- We use Stripe for payment processing (industry-leading security)
- Your credit card details are never stored or transmitted through our servers
- All payment data is encrypted and PCI-DSS compliant
- We only store a payment token that allows us to process charges
How are fees affected by athlete changes during the month?
The invoice value is based on the number of active athletes you have on your billing date.
When are invoices issued?
- Legacy Payment System (manual payments): Invoices are issued on the 1st day of each month
- New Payment System (automatic payments): Invoices are issued on your personal billing date — the monthly anniversary of your first payment. For example, if your first payment was on the 15th, you will be billed on the 15th of each month. You can check this date in Profile → Invoices in the web application.
Are taxes added to the fees?
When completing the billing data, the coach will be able to provide their tax identification number issued by one of the European Union countries or Northern Ireland, which is registered for intra-Community services and verifiable as active through the VIES service, or a VAT number issued by another country confirming business registration. This number will be verified by us within 24 hours. If it is correct, issued by a country other than Poland, and the coach's registered office is in a country other than Poland, we will not add VAT to the fee. In other cases, the applicable Polish VAT of 23% will be added to the fee. We will issue a correct invoice in Polish, English, Spanish, Portuguese, Italian, or Czech according to the preference selected in the "Billing Data" tab.
Discounts
Where a discount code is used, it is applied to the entire calculated amount payable until the code expires or is used up.
The coach has to pay €6 for 4 athletes. If a discount code reducing the payment by 50% is applied, the coach will pay €3.